
OK so I like a good moan but where there is an Injustice Ill be there! (usually anyway)
Last year I was one of those lame people who lined up all morning for and upgrade of the iPhone 3G and it was quite a pleasant experience, the staff were friendly they even bought us a coffee from the shop down the road. I was 8th in line and went in signed up and was even given a FREE unlimited text bolt on.
2 Months into my Longgggggg 18 month contract and they were charging me for the freedom of unlimited texts to which I duly complained about.
Q (o2). You cant get a FREE unlimited text bolt on with an iPhone contract..
A (me). I know but my contract says different..
Q. Can you prove it?
A. er.. Yes look at my contract
Q. We don't have one here.
A. I do.
Q. Can you fax it?
A. Whats a fax.
I emailed the contract and had numerous conversations with the manager in Maidstone which ended up with them CHARGING me to have the FREE bolt ons and then paying me back later on, I had no choice they told me.
A month later it stopped and they were charging me again.
November I called no return call
December I called no return call
January I called no return call
February I emailed no return
March I emailed no return
April I emailed no return
May I emailed no return
June I called AGAIN!
July I had off!
August I call into the shop and I am left talking to some guy on the phone who was having none of it!
Q (O2). Whats Wrong.
A (me). Err.... I tell him the story
Q. Lets see if we can sort this
A. Phew!!!
Q. You don't even use your free texts why do you want a bolt on?
A. I don't want a bolt on! I just want my money back!
Q. OK we will as an offer let you upgrade 2 months early if you forget this...
A. *thinking* So I will get my £140 back that you owe me plus an upgrade now?
A. NO just an early upgrade.
ARE YOU having a laugh O2!!!???
So they take my money and wont pay me back, they owe me £140 and expect me to just forget about it... *thinking* I don't think so!!
I asked the guy are you expecting me to bend over backwards for you because you screwed up my account and owe ME money.
O2 answer - You ll get your money back after the 18 months...
My answer - with interest?
Me - Ill tell you what can you record this phone call
O2 - Yes
Me - You have 28 days to pay me what you owe me or I will take you to the small claims court and sue you and then I will probably be awarded interest too.
O2 - You don't have to be like this..
Me - Hang on a minute.... This is my money were talking about and your telling me I have to wait to get it back?
O2 - Yes.
I don't think so! After this long winded RIDICULOUS conversation and it got worse... far worse... (with NO bad language)
I asked them to give me a free upgrade now and we will forget about it, NO was the little managers answer.
So instead of treating me with respect and giving me THE CUSTOMER (MY) money back with a simple apology they would rather pay me £140 back in 3!! stupid instalments taking 18 months to conclude instead of giving me a free handset.
I think that's crap business sense and pretty poor customer relations.
I am sick and tired of MASSIVE multi million pound companies ripping off small but wonderful 12 LONG year customers and treating us like dirt.
The slogan on the front of the shop says it all "Your money is in our hands" they got that right.
Oh apparently I get my money back in September, we will see....